Frequently Asked Questions -Rental

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What Do I need to Be Able To Rent?

AERO requires a valid AZ identification card (driver's license preferred) and a major credit card to be able to rent equipment.

Where Are You Located?

AERO is centrally-located in the Phoenix Metro area at 3161 N. 35th Ave, Phoenix, AZ 85017.

Do You Deliver Equipment for Rental or Sale?

AERO does deliver equipment around the state of Arizona.  We do charge for delivery based on mileage, so call and get a quote, if you have any questions regarding charges.  We also offer will call service and we include trailer rentals for some pieces of equipment.  To reserve your equipment, we always recommend calling ahead.

Trailer Policy

AERO allows customer' s to rent trailers at 'No Additional Charge' to transport equipment to their jobsite.  Although we do not charge a rental fee for the trailer, any damages or misuse will be billed to the customer whose name is on the rental contract.  Trailers are not guaranteed to be available and are on a 'first come - first serve' basis. 

Do you Accept Credit Cards?

AERO accepts Visa, Mastercard, American Express, and Discover Cards on orders under $5000.   AERO's policy is to have the credit card chip read in-store at time of purchase or rental.  

Frequently Asked Questions - Sales

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What is Your Warranty Policy?

All warranties, either express or implied by a manufacturer are subject to manufacturer’s discretion for repair or replacement.  Since AERO does not manufacture the products, we rely on authorization from the manufacturer to perform any work that they will pay for.  The following are typically not covered by manufacturer warranty:

  • Belts
  • Blades
  • Batteries
  • Fuel-related issues
  • Damage caused during use

What is Your Return Policy

  • All Returns must be made within 30 days of purchase.
  • All Returns are subject to a 20% Restocking fee.
  • No Returns on electrical parts that have been opened.
  • No Returns on opened carburetors or fuel parts that have been previously installed.
  • All Items must be in 'New, Unopened, Resalable' Condition.

Want to start an account with AERO?

Do you have a business and want to setup an account?  Fill out our credit app for the opportunity to have a net 30 account with AERO (OAC).

AERO Credit App (pdf)

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AERO_Contract Back 10.8.19 (pdf)

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